Privacy Policy

1. Scope

This Privacy Policy explains how Hong Kong Kaibailong International Trade Co., Ltd. ("Kaibailong", "we", "us") collects, uses, discloses, and protects personal data. We comply with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO") and apply equivalent protections where personal data of individuals in other jurisdictions is processed.

2. Personal data we collect

• Contact details — name, company, email, phone — provided through our enquiry form, by email, or in the course of providing services.
• Shipment-related data — origin, destination, cargo description, volumes, commercial documents (invoice, packing list, BL).
• KYC data — for clients we onboard: company registration documents, beneficial owner information, sanctions-screening data.
• Technical data — IP address, browser type, and pages viewed if you visit our website.

3. Why we use it

• To respond to enquiries and provide quotations.
• To deliver freight, customs, and consulting services that you request.
• To meet legal and regulatory obligations, including AML, sanctions screening, and customs reporting.
• To improve our services and communicate operational updates.

4. Legal basis

We process personal data on the basis of (a) your consent (e.g. when you submit our enquiry form), (b) the performance of a contract with you, (c) compliance with legal obligations, or (d) our legitimate interests in operating and securing our business, where those interests are not overridden by your rights.

5. Disclosure

We may share personal data with:

• Carriers, NVOCC partners, airlines, customs brokers, and warehouse partners required to execute your shipment.
• Authorities (customs, tax, regulators) where disclosure is required by law.
• Banks, auditors, and professional advisers under appropriate confidentiality.
• IT and communications service providers acting on our instructions.

We do not sell personal data to third parties.

6. Cross-border transfers

International logistics inherently involves transferring data across borders. Where personal data is transferred outside Hong Kong, we take reasonable steps to ensure it receives a level of protection consistent with the PDPO.

7. Retention

We retain personal data only as long as necessary for the purposes set out above and to comply with legal, accounting, or reporting requirements. Shipment and KYC records are typically retained for a minimum of seven years to meet HK record-keeping obligations.

8. Your rights

Under the PDPO, you have the right to:

• Ask whether we hold personal data about you and request access to it.
• Request correction of inaccurate data.
• Withdraw consent for direct marketing at any time, free of charge.

To exercise these rights, contact info@kbl-logistics.com. We will respond within the timeframes required by law.

9. Security

We apply administrative, technical, and physical safeguards proportionate to the sensitivity of the data we hold, including access controls, encryption in transit, and confidentiality obligations on staff and partners.

10. Cookies

Our website uses only the cookies strictly necessary to operate. If we add analytics or marketing cookies in the future, we will update this Policy and request your consent where required.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.

12. Contact

For privacy questions or to exercise your rights: info@kbl-logistics.com.